Account Management

The success of PCS has been built around our unique approach. Whilst other IT providers may claim to develop long term customer relationships, our flexibility and exceptional, value adding service set us apart.

Support Portal

If you are an existing customer and you have an IT related problem, please let us know using the simple email form. Once we have received this, we’ll notify you that it has been logged and will issue you with your own unique call reference number.

PCS Business Systems LTD

Summary of Terms and Conditions

*Telephone calls with PCS are recorded for quality and training purposes*

1. Basis of the contract
Any orders accepted by PCS Business Systems Ltd shall be subject to these conditions of sale and no other conditions shall apply unless expressly agreed in writing by PCS Business Systems Ltd.

2. Guarantees and Warranties
Hardware and software products are covered by their respective manufacturers’ warranties except where the defect results from misuse, fair wear and tear, wilful damage, negligence, abnormal working conditions, Failure to follow instructions or lack of technical understanding, misuse or alteration or repair of the product. Any claim for defect must be notified to PCS Business Systems Ltd within three days of receipt of the goods or where the defect was not apparent on reasonable inspection within seven days after discovery of the defect. If upon inspection, the manufacturer deems the product not faulty; PCS Business Systems Ltd reserves the right to return the product to the customer and to re-invoice.

3. Non Delivery
Claims for non - delivery must be made within three days of the invoice date.

4. Returned Goods and Cancellations
Returned goods and cancellations must be notified within 14 days. The customer shall not return any goods (except in accordance with Condition 2.) or cancel any orders without the company’s prior written consent. Such consent will not be given where goods have been specifically purchased by the company to meet the customer’s requirements. If the company in its discretion gives consent then the goods must be returned within 5 days of consent. All goods must be returned in the manufacturer’s original packaging in a pristine condition, unopened and complete with all accessories, manuals and other documentation. Any return not complying with these terms may be rejected. A minimum handling charge of 25% may be levied on a product ordered in error or not required.

5. Consequential Loss
We do not accept responsibility for compatibility issues or for any indirect loss no matter how incurred.

6. Statutory Rights
Your existing consumer statutory rights are not affected by these warranties and conditions.

7. Prices and Payment
All prices quoted are exclusive of VAT at the current rate. Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with the seller until the seller has received payment of the full price of (a) all Goods and/or Services the subject of the Contract and (b) all other goods and/or services supplied by the seller to the buyer under any contract whatsoever. Payment of the full price shall include, without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the buyer. Credit accounts are available for corporate customers against approved references. Payment terms are 30 days from date of invoice unless otherwise stated and may be withdrawn at the discretion of the company. All contract and maintenance work to be invoiced on 7 day terms. Interest shall be charged on overdue accounts at a rate of 2% above bank base. You must notify us in writing within seven days of the date of our invoice any errors (for example incorrect pricing) otherwise we will treat you as accepting the accuracy of that invoice. In the case of sales to buyers who do not qualify for credit accounts, payment must be made in full before despatch of any goods.

8. Changes/Corrections
We make every effort to ensure that all prices quoted are correct, but we reserve the right to change and correct product specifications, prices, errors and omissions without prior notification.

9. Law
Any agreement incorporating these Conditions shall be governed by English Law.

10. Emails
All emails are private, confidential and may contain confidential or privileged information. If you have received an email in error please notify us immediately and destroy it along with any attachments. In addition, you must not disclose, copy, distribute or take any action in reliance to said e-mail or any attachments. Any views or opinions presented in e-mails are solely of the author and do not necessarily represent those of the company. E-mail may be susceptible to data corruption, interception, unauthorised amendment, viruses and delays or the consequences thereof. Accordingly, e-mails and any attachments are opened at your risk.


Online Store

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Service Desk

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